frequently asked questions

(or questions you should be asking)

We want to be as helpful during this process as possible. As such, below are answers to some questions you might be thinking through. Don’t see your question below? No problem. Drop us a line and we are happy to chat through it with you!

(Photo credit above, BG Photography, Louisville)

How do I decide what package to choose?

There are a number of options to choose from. We can help navigate what is best for you on our consultation call - which is complimentary.

Visit the Investment page for details on pricing and offerings.

What is required to lock in my date and service?

A signed contract and first payment are required to start work and to hold your date. Contracts are processed through our portal, payments can be made in the same place. Payment amount will vary, depending on the service you’ve chosen.

Do I have to pay in full when I sign a contract?

This depends on your service. Supplemental Support requires payment in full at contract signing in order to begin work. Coordination and Full Service packages only require a partial payment, the balance is due closer to your event date.

Drop us a line and we can chat through the payment schedule more in-depth.

(Photo credit: Jay Eads Photography)

What is this “client portal”? And how does it work?

Each client has their own private portal which we create at the beginning of our relationship. This is a place where you can store all of your contracts and agreements, you can invite vendors to contribute, all of your templates and documents are stored here as well. We will add to-do’s, checklists, planning timelines, reminders and other information here - this is also where you will schedule all 1-1 consulting/planning calls, and where you can send messages via the chat function for quick answers. This tool keeps everyone organized and accountable, and makes finding what you need easy-peasy.

(Photo credit: Brandi Potter Photography)

I see that some offerings have a set number of meetings/calls included. Can I add additional calls if I need them?

Yes, of course! We can add as many consulting 1-1 calls as you need, but there may be a fee associated with adding these meetings, depending on your package.

What types of questions and help can I ask for in the chat feature?

The chat feature is best for questions that have a quick answer. Things like asking for help with finding a feature or document, checking for quick information on a certain vendor/vendor type, etc. Questions that need a more lengthy reply or more work should be saved for 1-1 consultation calls. These questions might be asking to review a contract, help with creating a timeline or floor plan, review of printables, talking through logistics, etc.

(Photo credit: Kevin & Anna Photography)

Are you an inclusive company?

Yes. We believe that love is love, that black lives matter, and we serve clients no matter their gender, sexual orientation or identity, race, ethnicity, and background. We also ensure that the vendors we work with share the same mindset.

Additionally, we have experience with both religious and non-religious ceremonies - including various Asian, African, Indian and American wedding traditions.

(Photo credit: Created with Grace Photography)

The templates you provide, are they customizable?

Yes. These templates are created for you based on your budget, the market, your timeframe, venue, guest count, and a number of other parameters. This sets us apart from other wedding planning sites which provide templates that are “one-size-fits-all”, which is hardly ever the case in real life. We can help you flesh out these documents, or you can take them and plug things in on your own.

(Photo credit: Danny K Photography)

Will I have a dedicated planner and/or coordinator?

Yes. Once you join the community you will have a dedicated planner work with you throughout the process. Additionally, if your services include an on-site coordinator, this will be a dedicated professional that you will have worked with during the pre-planning phase. This allows for consistency and a smooth day-of experience.

We do have a team of professionals working with us, so don’t worry - you’re never left without coverage.

(Photo credit: Keith & Melissa Photography)

What if I want to add an on-site coordinator after I book my service?

Not a problem. Talk with your planning partner and they can review options with you to add an on-site coordinator.

(Photo credit: Brandi Potter Photography)

Have additional questions you don’t see listed above? Click the button to the left to connect with our team. We can chat through any additional questions you might have!

My wedding is on a holiday. Will there be holiday fees in addition to the fee for the service?

Possibly. Depending on the holiday, additional fees may be assessed for overtime and/or a holiday rate. We will talk through this on the initial consultation call - and all fees will be discussed prior to signing a contract.

Nothing is hidden, and there won’t be any surprises.

(Photo credit: Brandi Potter Photography)